Customer Service

Ordering

You can place an order though this website and (1) pay online with a credit card or PayPal or (2) print and mail a copy of your order along with your check, money order, or credit card information.

If you do not care to order online, please call, email, or write to us to place your order.

Payment

You are welcome to pay by check, money order, credit card, or PayPal. We can accept VISA, MasterCard, American Express, and Discover credit cards.

If you place an order and pay online, we do not receive any information about your credit card. All online payment transactions are handled securely and confidentially by PayPal, our payment processor.

If you provide your credit card information by phone or mail, we will store this information until we can process your payment. We send this information to PayPal, our payment processor, using a secure, confidential connection.

Shipping

Our online store is set up to calculate shipping only to the US and Canada. If you live in another country and would like to place an order, please contact us for a shipping quote.

We usually ship DVDs, videos, and books by USPS Media Mail and other items by USPS First Class or Priority Mail.

Returns

If you receive a defective DVD or video, please contact us and we will replace it. Other items may be returned for refund or exchange. Please return the items in as-received condition within 14 days after receipt.

Return shipping fees are the buyer’s responsibility, unless the merchandise is defective or we have made an error.

Questions or Problems

PleaseĀ contact us if you have questions or problems!

Privacy

We record the name, email address, regular mailing address, phone number, and similar contact information for people who voluntarily provide such information to us. We use this information to contact people about their orders, to ship goods to customers, to answer questions, and to organize workshops and other events.

We will never provide any information about you to any outside person or business except as stated above.